Cleaned 3 areas of carpet, 2 of which were outdoor carpet, and one living room. I called on Thursday and got an appointment for Friday afternoon. They called and showed up on time, and did more for my carpet than I ever expected. I had some paint drippings from over a year ago that another carpet cleaning service did not remove, which are now completely gone, along with a pet stain that the other company also missed that is also now gone. Very professional and thorough in their cleaning. This guy didn't miss a spot, and spent over 2 hours on my covered back porch and living room. This company also does not use soap, but carbonation. I wasn't quite sure what that meant, or whether it was better or not, but I can say that my carpet looks brand new, and I was really impressed.